At Sigma-X we take your privacy and security very seriously. This privacy statement discloses our information practices and declares our data collection methods, usage and confidentiality policies throughout our site.

Different areas of this site may incorporate their own set of policies depending on the respective services offered and the data collection requirements.  A separate policy is described for each area.

The Sigma-X Website - General Policy

1. Policy Scope
This policy currently applies to all areas of the Sigma-X website.  It is the responsibility of linked websites to provide their own privacy policies and we are not responsible for the privacy practices or content of any such websites.

2. The Sigma-X Users Group
While browsing our site you may see an opportunity to register as a user and join our users group, to do so we require you to provide your e-mail address. We use this address to notify you of new software releases, updates and special offers. For your convenience, each announcement contains instructions on how to be removed from all future mailings. We do not make your e-mail address available to any third parties.

3. During the Software Evaluation Period
Should you choose to avail of the opportunity to evaluate any piece of our software under the standard terms of our 14 day free trial offer, we will require you to provide an email address.  We use this address to communicate with you for the purpose of offering free support and to notify you of new software releases, updates and special offers. For your convenience, each announcement contains instructions on how to be removed from all future mailings. We do not make your e-mail address available to any third parties.

4. During Software Purchase.
Please note that Sigma-X does not process payments directly. We use reputable e-commerce companies to do this on our behalf using the very latest in secure transmission technologies. It is very important for these companies to keep accurate records. Immediately after you purchase one of our products our e-commerce partner will notify us and will pass your contact information (e.g. name, company name, postal address, email address, telephone and fax number) together with some limited purchase order information (e.g. purchase date, order reference number, product code, product name, quantity, price and any delivery options).  This data is used to enable us to email you with necessary product unlock codes, to identify you in order to give you the full benefits of your purchase including technical support and upgrade eligibility and to enable us to set up a user account providing you with access to our customer resources area.  For security purposes the ip address of this transaction may be recorded.  Please note that we do not receive a copy of your actual payment details (such as credit card numbers or wire transfer details). We do not make any of this information available to any third parties. To learn more about our current e-ommerce partner, Worldpay and their privacy & security policies, go to their web site: Worldpay: http://www.worldpay.com/about_us/index.php?page=privacy

5. Technical Support.
Some of our products may contain technical support wizards, which help us to provide a higher level of support. When you use this software you have full control over what is sent back to our support staff. You can also have an exact copy of the data being returned to us sent to you also. This information (settings, hardware spec, and log files) is only used for the purpose of support and our copy is destroyed once your issue is dealt with. 

Please note that when you contact Sigma-X support any details you provide us are used only to help solve any issues you have and are destroyed once your issue is dealt with.

We do not make any of this information available to any third parties.

6. Cookies.
The site governed by this policy does not use "cookies" (which are small pieces of information that your browser stores on your computer's hard drive), with the exception of anonymous session cookies.  A session cookie only ever contains a unique identifier for managing session state and therefore does not contain any personally identifiable information.  Session cookies are automatically deleted when the web browser is closed.

Policy Queries
If you have any questions regarding our privacy policy please contact us in any of the following ways:

By Mail
Sigma-X Ltd
118 Business Innovation Centre
NUI Galway, Newcastle
Galway
Ireland

By Phone
+353 91 526661

By Fax
+353 91 526606

By Email
info@sigma-x.net